Shubham Chanda — DevOps Engineer

// impact metrics

0

production releases / month via Jenkins

0

deployment success rate

0

MTTR reduction on pod failures

0

production RCAs led

// kubectl get experience

Technical Process Specialist

Infosys BPM

Sep 2025 — Present

Managed 25+ production releases monthly using Jenkins CI/CD, achieving a 99.9% deployment success rate.
Reduced Mean Time to Recovery (MTTR) by 35% through effective troubleshooting of Kubernetes pod failures and rapid service restoration.
Enhanced production availability by minimizing deployment-related downtime by 30% via rollback validation and proactive health monitoring.
Monitored over 500 infrastructure and application metrics with Prometheus and Grafana, accelerating incident detection and response.
Conducted root cause analysis (RCA) for 100+ production incidents, significantly improving overall service stability and reliability.

Senior Technical Specialist

Tech Mahindra

Apr 2023 — Apr 2024

Supported over 20 weekly production deployments leveraging Jenkins to ensure smooth and timely releases.
Reduced deployment failures by 25% through the development and implementation of standardized CI/CD pipelines.
Enhanced Kubernetes application uptime by troubleshooting and resolving deployment and networking issues promptly.
Automated infrastructure provisioning with Terraform, decreasing environment setup time by 60% and increasing operational efficiency.

1st Level Agent

Diebold Nixdorf

Aug 2022 — Mar 2023

Supported Linux-based enterprise retail systems and managed production software deployments to ensure operational efficiency.
Executed application deployment validations and conducted thorough production health checks to guarantee system stability.
Investigated server, network, and application incidents promptly to maintain uninterrupted service availability.
Collaborated with cross-functional engineering teams to troubleshoot and resolve production issues, minimizing downtime.

Process Associate

Genpact

Jan 2020 — Aug 2022

Delivered Level 1 technical support for desktop systems, applications, and network-related issues, ensuring prompt resolution.
Assisted users with system setup, software installation, and troubleshooting across Windows and Linux platforms.
Diagnosed and resolved hardware and software problems; managed user accounts, remote access, and VPN connectivity.
Conducted system health checks and basic server support tasks to maintain optimal performance.
Maintained detailed support tickets and documentation to track issue resolution and service history.
Collaborated effectively with internal teams for incident resolution and escalation, consistently meeting SLA targets.

Associate Operations

Avant Career Private Limited

Sep 2019 — Oct 2019

Executed efficient packaging and sorting of return orders within the Flipkart warehouse.
Maintained organized and accurate handling of returned inventory to support seamless reverse logistics.
Ensured timely processing and dispatch of return orders to enhance customer satisfaction.

// kubectl get skills --all-namespaces

Kubernetes Docker Jenkins GitHub SonarQube AWS AWS EC2 AWS IAM AWS DevOps Terraform VPS Prometheus Grafana Bash Python Linux NGINX PostgreSQL

// kubectl get projects

CI/CD Pipeline — Jenkins, SonarQube, Nexus & Docker

Designed an automated pipeline with Jenkins, SonarQube, and Nexus to boost deployment efficiency and code quality.
Integrated GitHub for source control and automated Docker image builds.
Enforced code quality checks and managed artifact versioning via Nexus.
Automated Kubernetes deployments for improved scalability.

CI/CD Pipeline Automation Using Jenkins

Built an end-to-end pipeline for automated build, test, and deployment.
Integrated GitHub and Docker to cut manual deployment effort.
Added post-build notifications and basic failure handling.

Kubernetes Application Deployment

Deployed containerized apps on Kubernetes clusters with manifests for deployments, services, and config maps.
Performed rolling updates and monitored pod health.
Collaborated with DevOps teams to troubleshoot cluster issues.

Dockerized Microservices Deployment

Containerized multiple applications using Docker and Docker Compose.
Optimized Dockerfiles to reduce image size and build time.
Deployed containers on Linux environments and performed health checks.

Infrastructure Provisioning Using Terraform

Automated AWS infrastructure provisioning with reusable Terraform modules for EC2, VPC, Security Groups, and IAM.
Maintained infrastructure state and followed IaC best practices.

Automation & Monitoring Scripts

Developed Bash and Python scripts for log cleanup, service monitoring, backup checks, and alert triggers.
Improved system reliability and reduced repetitive manual work.

// certifications

OK AWS Cloud Practitioner 2022 — Core AWS Services

OK Infosys Kubernetes Associate — valid through July 2028

OK Green Belt Certified

OK Certified Windows Server 2019/2022

// education

2019 B.B.A. / B.M.S., Finance — Siliguri Institute Of Technology (SIT)

2016 12th — CBSE, English

2014 10th — CBSE, English