DevOps Engineer

Shubham
Chanda

Building reliable infrastructure pipelines, orchestrating containers, and shipping software that doesn't break at 3 AM. Based in Pune, currently at Infosys.

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shubham@devops ~

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shubham_chanda

cat skills.yaml

orchestration: Kubernetes, Docker

cicd: Jenkins, GitHub Actions

monitoring: Prometheus, Grafana

cloud: AWS (S3, CloudFront, Route53)

itsm: ServiceNow

uptime

4+ years in production ✓

kubectl get pods --all-namespaces

All pods Running. No CrashLoopBackOff detected.

Career

Work Experience

Technical Process Specialist

Infosys · Pune

Sep 2025 – Present
  • ▹ Configured monitoring for CPU, memory, disk, and network metrics using Prometheus exporters and service discovery.
  • ▹ Performed root cause analysis using Prometheus metrics and logs to resolve production issues.
  • ▹ Handled incident triaging, impact analysis, prioritization, and escalation.
  • ▹ Participated in Change Management — change creation and risk assessment.
  • ▹ Worked extensively with ServiceNow for Incident, Problem, Change, and Service Request Management.

Senior Technical Support Specialist

Tech Mahindra · Hyderabad

Apr 2023 – Apr 2024
  • ▹ Managed and maintained enterprise Kubernetes clusters for microservices-based applications.
  • ▹ Monitored cluster health, node utilization, pod performance using Prometheus and Grafana.
  • ▹ Updated Deployments, ConfigMaps, Secrets, and Services.
  • ▹ Troubleshot CrashLoopBackOff, ImagePullBackOff, failed deployments, and resource issues.

Technical Specialist

Diebold Nixdorf · Hyderabad

Aug 2022 – Mar 2023
  • ▹ Configured and supported POS machines, Fuel Court Controller (FCC) systems, and retail devices.
  • ▹ Used Prometheus-based monitoring to analyze alerts and support incident resolution.
  • ▹ Documented incidents, RCAs, and troubleshooting procedures for operational support.

Process Associate

Genpact · Hyderabad

Jan 2020 – Aug 2022
  • ▹ Provided technical support for desktop systems, applications, and network-related issues.
  • ▹ Supported user account management, remote access, and VPN connectivity.
  • ▹ Worked with Linux and Windows environments for day-to-day operations.

Portfolio

DevOps Projects

⚙️

End-to-End CI/CD Pipeline

Designed and implemented automated CI/CD pipelines with code quality scanning, Docker image automation, and artifact management.

Jenkins Docker SonarQube Nexus GitHub
🐳

Kubernetes Home Lab

Built a multi-node Kubernetes environment for container orchestration with ingress, SSL certificates, and reverse proxy configuration.

Kubernetes Docker Linux NGINX
☁️

AWS Static Website Hosting

Hosted websites using S3 and CloudFront with SSL via ACM and custom domain integration using Route53 DNS.

AWS S3 CloudFront ACM Route53

Toolkit

Skills & Technologies

// Container & Orchestration

Docker Kubernetes Helm NGINX

// CI/CD & Automation

Jenkins GitHub Actions SonarQube Nexus

// Monitoring

Prometheus Grafana Alertmanager

// Cloud (AWS)

S3 CloudFront Route53 ACM EC2

// Development

Angular Django Flask PostgreSQL

// ITSM & OS

ServiceNow Linux Windows Server Bash

Contact

Let's Connect

Open to DevOps, SRE, and cloud infrastructure opportunities. Drop a message or reach out on any channel below.

📧 shub.chanda@gmail.com 📞 Private (Contact on email) 🌐 shubhamchanda.in 💻 slim-shaddy

© 2025 Shubham Chanda · Built with precision, deployed with confidence.